Delete your DealDirect account

1. Open the DealDirect app and sign in to the account you want to delete.
2. Go to Profile, then Settings, then Delete account.
3. Type DELETE to confirm.
4. Enter your password. If you signed up with Google, you confirm with Google instead.
5. Tap Permanently delete my account. Your phone may also ask for your fingerprint, face or screen lock.

1. Sign in to the account you want to delete.
2. Open your profile settings.
3. Under Danger Zone, next to Delete Account, choose Delete.
4. Type the confirmation phrase shown on screen: DELETE- followed by your email address.
5. Enter your password, or confirm with Google if you signed up with Google, then choose Permanently Delete.

If you have forgotten your password, choose Forgot password? on the sign-in page. We send a one-time code to the mobile number on your account so you can set a new password. Then follow the steps above.

If you no longer have that mobile number, write to our Grievance Officer at grievance@dealdirect.in from the email address on your account.

• Deletion starts straight away. There is no waiting period, and it cannot be undone.
• You are signed out on every device where you were signed in.

• Your account: your name, email address, mobile number, password and profile details.
• Your profile photo, which is also removed from our image storage.
• Your posted properties and their photos, unless a property is tied to a deal or an agreement (see below).
• Your saved searches, your shortlist and any shortlist links you shared.
• Notifications sent to you, and the app's registration to send you notifications.
• Messages you sent in chats. A chat with no one left in it is deleted.
• Your reward points and referral records.
• Reports you made about properties.
• Messages you sent through our contact form while signed in.
• Records of how you used the app and website, and our log of the messages we sent you.

Some records belong to another person as well as to you, or are the only record of a completed deal. These are not deleted with your account, and they keep the name, phone number and email address they were created with:

• Enquiries you sent to property owners, and enquiries you received as an owner.
• Enquiries you sent about builder projects.
• Deal closure requests, including the documents uploaded with them.
• Rental and sale agreements made on DealDirect.
• A property tied to a pending or approved deal closure, or to an agreement that is still in force.

Enquiries, project enquiries and deal closure requests are kept for one year after your account is deleted. Then your name and contact details are removed from enquiries and project enquiries, and deal closure requests are deleted with their documents.

• Reviews you wrote after a completed deal. They stay without your name.
• Notifications other people received about your activity, such as an owner being told you are interested in their property. These stay in their accounts.

We keep no backups of our database, so nothing deleted from it survives in a backup. Audit logs of actions taken by our team are kept for one year. The companies that send our text messages, emails and WhatsApp messages keep their own delivery records under their own terms.

DealDirect is operated by Agrawal Business Network LLP, 129, Growmore Tower, Sector 2, Kharghar, Navi Mumbai 410210, Maharashtra.

Questions about this page or your data go to our Grievance Officer: